{"id":16211,"date":"2026-06-11T13:12:04","date_gmt":"2026-06-11T13:12:04","guid":{"rendered":"https:\/\/eiqsh.econtentsys.gr\/?page_id=16211"},"modified":"2026-07-31T09:56:11","modified_gmt":"2026-07-31T09:56:11","slug":"patient-satisfaction-measurement-questionnaire-development-methodology-complaint-management-in-a-healthcare-service-unit","status":"publish","type":"page","link":"https:\/\/eiqsh.eu\/en\/patient-satisfaction-measurement-questionnaire-development-methodology-complaint-management-in-a-healthcare-service-unit\/","title":{"rendered":"Patient Satisfaction Measurement \/ Questionnaire Development Methodology \u2013 Complaint Management in a Healthcare Service Unit"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"16211\" class=\"elementor elementor-16211 elementor-11380\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-368760a8 e-con-full e-flex sc_layouts_column_icons_position_left e-con e-parent\" data-id=\"368760a8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_bottom&quot;:&quot;mountains&quot;}\">\n\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" opacity=\"0.33\" d=\"M473,67.3c-203.9,88.3-263.1-34-320.3,0C66,119.1,0,59.7,0,59.7V0h1000v59.7 c0,0-62.1,26.1-94.9,29.3c-32.8,3.3-62.8-12.3-75.8-22.1C806,49.6,745.3,8.7,694.9,4.7S492.4,59,473,67.3z\"\/>\n\t<path class=\"elementor-shape-fill\" opacity=\"0.66\" d=\"M734,67.3c-45.5,0-77.2-23.2-129.1-39.1c-28.6-8.7-150.3-10.1-254,39.1 s-91.7-34.4-149.2,0C115.7,118.3,0,39.8,0,39.8V0h1000v36.5c0,0-28.2-18.5-92.1-18.5C810.2,18.1,775.7,67.3,734,67.3z\"\/>\n\t<path class=\"elementor-shape-fill\" d=\"M766.1,28.9c-200-57.5-266,65.5-395.1,19.5C242,1.8,242,5.4,184.8,20.6C128,35.8,132.3,44.9,89.9,52.5C28.6,63.7,0,0,0,0 h1000c0,0-9.9,40.9-83.6,48.1S829.6,47,766.1,28.9z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a5460b1 sc_fly_static elementor-widget elementor-widget-heading\" data-id=\"7a5460b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Patient Satisfaction Measurement \/ Methodology for Developing Satisfaction <br>Questionnaires \u2013 Complaint Management in a Healthcare Unit<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-496ef2bf e-flex e-con-boxed sc_layouts_column_icons_position_left e-con e-parent\" data-id=\"496ef2bf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-44bdad47 e-con-full e-flex sc_layouts_column_icons_position_left e-con e-child\" data-id=\"44bdad47\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ebd139a sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"ebd139a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><big><strong>Key Information<\/strong><\/big><\/p><ul><li>Dates: According to each training cycle<\/li><li>Duration: 4 training hours (1 day)<\/li><li>Delivery Method: Live online participation<\/li><li>Certificate of Attendance<\/li><\/ul><p><big><strong>Description<\/strong><\/big><\/p><p>Patient experience is a core quality indicator and an essential source of insight for improving healthcare services. Systematic satisfaction measurement and effective complaint management strengthen person\u2011centered care and enhance organizational performance.<\/p><p>This program presents the methodology for developing and utilizing satisfaction questionnaires, as well as the procedures for receiving, evaluating and managing complaints within quality management systems.<\/p><p><big><strong>Added Value for Participants<\/strong><\/big><\/p><p>Participants gain practical knowledge in designing reliable patient\u2011experience measurement tools and transforming findings into targeted improvement actions for healthcare services.<\/p><p><big><strong>Topics<\/strong><\/big><\/p><ul><li>Patient satisfaction and the importance of measurement<\/li><li>Determinants of satisfaction<\/li><li>Methodology for developing questionnaires<\/li><li>Types of questionnaires<\/li><li>Design and implementation of surveys<\/li><li>Findings management<\/li><li>Complaint management<\/li><li>Procedures for receiving and evaluating complaints<\/li><li>Case studies<\/li><\/ul><p><big><strong>Learning Objectives<\/strong><\/big><\/p><p>Upon completion of the program, participants will be able to:<\/p><ul><li>design and implement patient satisfaction measurement tools,<\/li><li>analyze and utilize satisfaction survey results,<\/li><li>organize effective complaint\u2011management procedures,<\/li><li>develop improvement actions based on patient experience.<\/li><\/ul><p><big><strong>Target Audience<\/strong><\/big><\/p><ul><li>Quality Officers<\/li><li>Staff of Patient Rights Protection Offices<\/li><li>Healthcare organization administrators<\/li><li>Nurses<\/li><li>Physicians<\/li><li>Health professionals involved in quality\u2011improvement activities<\/li><\/ul><p><big><strong>Expression of Interest<\/strong><\/big><\/p><p>Complete the <strong><a style=\"color: #000000;\" href=\"https:\/\/forms.gle\/ZgJjKiVkbvE85yVE6\">expression of interest form<\/a><\/strong> to receive information about upcoming program dates.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6184fde elementor-share-buttons--view-icon elementor-share-buttons--skin-gradient elementor-share-buttons--shape-square elementor-grid-0 elementor-share-buttons--color-official sc_fly_static elementor-widget elementor-widget-share-buttons\" data-id=\"6184fde\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"share-buttons.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-grid\" role=\"list\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_facebook\" role=\"button\" tabindex=\"0\" aria-label=\"Share on facebook\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-facebook\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256C504 119 393 8 256 8S8 119 8 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421.8z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_linkedin\" role=\"button\" tabindex=\"0\" aria-label=\"Share on linkedin\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-linkedin\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 32H31.9C14.3 32 0 46.5 0 64.3v383.4C0 465.5 14.3 480 31.9 480H416c17.6 0 32-14.5 32-32.3V64.3c0-17.8-14.4-32.3-32-32.3zM135.4 416H69V202.2h66.5V416zm-33.2-243c-21.3 0-38.5-17.3-38.5-38.5S80.9 96 102.2 96c21.2 0 38.5 17.3 38.5 38.5 0 21.3-17.2 38.5-38.5 38.5zm282.1 243h-66.4V312c0-24.8-.5-56.7-34.5-56.7-34.6 0-39.9 27-39.9 54.9V416h-66.4V202.2h63.7v29.2h.9c8.9-16.8 30.6-34.5 62.9-34.5 67.2 0 79.7 44.3 79.7 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class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-577b7ef sc_fly_static elementor-widget elementor-widget-trx_widget_recent_posts\" data-id=\"577b7ef\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"siderbar-post\" data-widget_type=\"trx_widget_recent_posts.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"siderbar-post_sc\" class=\"widget_area sc_widget_recent_posts\"><aside class=\"widget widget_recent_posts\"><article class=\"post_item with_thumb\"><div class=\"post_thumb hover_zoom\"><a href=\"https:\/\/eiqsh.eu\/en\/2025annualactivityreport\/\"><img decoding=\"async\" width=\"120\" height=\"120\" src=\"https:\/\/eiqsh.eu\/wp-content\/uploads\/2026\/07\/eiqsh_annual_report_2025_en-120x120.png\" class=\"attachment-learnify-thumb-tiny size-learnify-thumb-tiny wp-post-image\" alt=\"2025 Annual Activity Report\" srcset=\"https:\/\/eiqsh.eu\/wp-content\/uploads\/2026\/07\/eiqsh_annual_report_2025_en-120x120.png 120w, https:\/\/eiqsh.eu\/wp-content\/uploads\/2026\/07\/eiqsh_annual_report_2025_en-150x150.png 150w, https:\/\/eiqsh.eu\/wp-content\/uploads\/2026\/07\/eiqsh_annual_report_2025_en-370x370.png 370w\" sizes=\"(max-width: 120px) 100vw, 120px\" \/><\/a><\/div><div class=\"post_content\"><div class=\"post_info\"><div class=\"post_info_item post_categories\"><a href=\"https:\/\/eiqsh.eu\/en\/category\/our-news\/\" title=\"View all posts in Our news\">Our news<\/a><\/div><span class=\"post_info_item post_info_posted\"><a href=\"https:\/\/eiqsh.eu\/en\/2025annualactivityreport\/\" class=\"post_info_date\">July 1, 2026<\/a><\/span><\/div><h6 class=\"post_title\"><a href=\"https:\/\/eiqsh.eu\/en\/2025annualactivityreport\/\">2025 Annual Activity Report<\/a><\/h6><\/div><\/article><article class=\"post_item with_thumb\"><div class=\"post_thumb hover_zoom\"><a 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https:\/\/eiqsh.eu\/wp-content\/uploads\/2024\/03\/\u0395\u03ba\u03c0\u03b1\u03b9\u03b4\u03b5\u03c5\u03c4\u03b9\u03ba\u03cc_\u03a0\u03c1\u03cc\u03b3\u03c1\u03b1\u03bc\u03bc\u03b1_2024-370x370.jpg 370w\" sizes=\"(max-width: 120px) 100vw, 120px\" \/><\/a><\/div><div class=\"post_content\"><div class=\"post_info\"><div class=\"post_info_item post_categories\"><a href=\"https:\/\/eiqsh.eu\/en\/category\/our-news\/\" title=\"View all posts in Our news\">Our news<\/a><\/div><span class=\"post_info_item post_info_posted\"><a href=\"https:\/\/eiqsh.eu\/en\/new-training-program-2026\/\" class=\"post_info_date\">December 23, 2025<\/a><\/span><\/div><h6 class=\"post_title\"><a href=\"https:\/\/eiqsh.eu\/en\/new-training-program-2026\/\">NEW Training Program 2026<\/a><\/h6><\/div><\/article><article class=\"post_item with_thumb\"><div class=\"post_thumb hover_zoom\"><a href=\"https:\/\/eiqsh.eu\/en\/health-at-a-glance-oecd-study-2025\/\"><img decoding=\"async\" width=\"120\" height=\"120\" src=\"https:\/\/eiqsh.eu\/wp-content\/uploads\/2025\/12\/health_at_a_glance_en-120x120.png\" class=\"attachment-learnify-thumb-tiny size-learnify-thumb-tiny wp-post-image\" alt=\"Health at a Glance: Newsletter on the new OECD study for 2025\" srcset=\"https:\/\/eiqsh.eu\/wp-content\/uploads\/2025\/12\/health_at_a_glance_en-120x120.png 120w, https:\/\/eiqsh.eu\/wp-content\/uploads\/2025\/12\/health_at_a_glance_en-150x150.png 150w, https:\/\/eiqsh.eu\/wp-content\/uploads\/2025\/12\/health_at_a_glance_en-370x370.png 370w\" sizes=\"(max-width: 120px) 100vw, 120px\" \/><\/a><\/div><div class=\"post_content\"><div class=\"post_info\"><div class=\"post_info_item post_categories\"><a href=\"https:\/\/eiqsh.eu\/en\/category\/our-news\/\" title=\"View all posts in Our news\">Our news<\/a><\/div><span class=\"post_info_item post_info_posted\"><a href=\"https:\/\/eiqsh.eu\/en\/health-at-a-glance-oecd-study-2025\/\" class=\"post_info_date\">December 3, 2025<\/a><\/span><\/div><h6 class=\"post_title\"><a href=\"https:\/\/eiqsh.eu\/en\/health-at-a-glance-oecd-study-2025\/\">Health at a Glance: Newsletter on the new OECD study for 2025<\/a><\/h6><\/div><\/article><article class=\"post_item with_thumb\"><div class=\"post_thumb hover_zoom\"><a href=\"https:\/\/eiqsh.eu\/en\/september-17-2025-world-patient-safety-day\/\"><img loading=\"lazy\" decoding=\"async\" width=\"120\" height=\"120\" src=\"https:\/\/eiqsh.eu\/wp-content\/uploads\/2025\/09\/eiqsh_wpsd_2025_en-120x120.png\" class=\"attachment-learnify-thumb-tiny size-learnify-thumb-tiny wp-post-image\" alt=\"September 17, 2025: World Patient Safety Day\" srcset=\"https:\/\/eiqsh.eu\/wp-content\/uploads\/2025\/09\/eiqsh_wpsd_2025_en-120x120.png 120w, https:\/\/eiqsh.eu\/wp-content\/uploads\/2025\/09\/eiqsh_wpsd_2025_en-150x150.png 150w, https:\/\/eiqsh.eu\/wp-content\/uploads\/2025\/09\/eiqsh_wpsd_2025_en-370x370.png 370w\" sizes=\"(max-width: 120px) 100vw, 120px\" \/><\/a><\/div><div class=\"post_content\"><div class=\"post_info\"><div class=\"post_info_item post_categories\"><a href=\"https:\/\/eiqsh.eu\/en\/category\/our-news\/\" title=\"View all posts in Our news\">Our news<\/a><\/div><span class=\"post_info_item post_info_posted\"><a href=\"https:\/\/eiqsh.eu\/en\/september-17-2025-world-patient-safety-day\/\" class=\"post_info_date\">September 17, 2025<\/a><\/span><\/div><h6 class=\"post_title\"><a href=\"https:\/\/eiqsh.eu\/en\/september-17-2025-world-patient-safety-day\/\">September 17, 2025: World Patient Safety Day<\/a><\/h6><\/div><\/article><\/aside><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Patient Satisfaction Measurement \/ Methodology for Developing Satisfaction Questionnaires \u2013 Complaint Management in a Healthcare Unit Key Information Dates: According&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-16211","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/eiqsh.eu\/en\/wp-json\/wp\/v2\/pages\/16211","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/eiqsh.eu\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/eiqsh.eu\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/eiqsh.eu\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/eiqsh.eu\/en\/wp-json\/wp\/v2\/comments?post=16211"}],"version-history":[{"count":8,"href":"https:\/\/eiqsh.eu\/en\/wp-json\/wp\/v2\/pages\/16211\/revisions"}],"predecessor-version":[{"id":17216,"href":"https:\/\/eiqsh.eu\/en\/wp-json\/wp\/v2\/pages\/16211\/revisions\/17216"}],"wp:attachment":[{"href":"https:\/\/eiqsh.eu\/en\/wp-json\/wp\/v2\/media?parent=16211"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}