Every incident is an opportunity for learning and system improvement.

The identification, reporting and analysis of critical incidents in health services is a cornerstone for building a safe and accountable care system. Critical incidents—such as medication errors, falls, delayed diagnoses, healthcare-associated infections or failures in perioperative processes—represent significant threats to patient health, but at the same time offer valuable opportunities for learning and improvement.

The Institute develops and supports integrated critical incident reporting systems based on principles of transparency, non‑punitive culture and confidentiality. Our approach focuses on strengthening the reporting culture as a prerequisite for patient safety and the maturation of quality governance mechanisms.

Staff training is an integral part of implementation and includes thematic workshops, simulations and practical exercises. The Institute also provides tools for assessing the maturity of the safety culture, enabling organizations to monitor their progress over time, as foreseen in O.DI.PY protocols and WHO recommendations.

Systematic reporting and analysis of critical incidents is not merely an administrative tool—it is one of the core mechanisms of self‑improvement and institutional accountability in every health organization. By creating safe reporting channels, the participation of health professionals is strengthened, the repetition of errors is reduced and a climate of collaboration and trust is cultivated.

Indicative Experience

The Institute participates in national patient safety initiatives and has developed risk‑management methodologies, incident reporting systems and training programs for health organizations in Greece and Cyprus. It also supports the establishment of the National Patient Safety Network.

For more information, please contact us at info@eiqsh.eu.