Quality, transparency, and accountability are integral parts of our mission and operations.

Good governance, transparency, accountability, and continuous improvement are the fundamental operating principles of the Euro-Mediterranean Institute for Quality and Safety in Health Services. We are committed to operating with professionalism, integrity, and responsibility, ensuring that our activities, partnerships, and services meet the highest standards of quality and reliability.

As part of its ongoing efforts to improve the services it provides and to meet the needs of its stakeholders, the Institute implements a comprehensive Management System based on international standards:

• ISO 9001 – Quality Management System (QMS)

• ISO 27001 – Information Security Management System

You can view the Institute’s certification regarding the implementation of a comprehensive Quality Management System, based on the international standard ISO 9001:2015, here.

At the same time, it has developed and implemented a set of policies, procedures, and internal governance mechanisms that enhance transparency, regulatory compliance, and accountability at all levels of its operations.

The Institute’s key policies include:

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• Quality Policy
• Information Security Policy
• Personal Data Protection Policy (GDPR)
• Inclusion and Diversity Policy
• Code of Conduct
• Terms of Use and Operating Policies
• Discount Policy
• Refund/Cancellation Policy

Systematic monitoring of metrics, evaluation of results, risk management, internal audits, and the active involvement of stakeholders support evidence-based decision-making and enhance organizational effectiveness.