Key Information

• Dates: According to each scheduled training program
• Duration: 10 training hours (2 days)
• Delivery Mode: Live online participation
• Learning Platform: Access to the Institute’s e-learning platform for educational materials and knowledge certification examinations.
• Recognition: Recognized by the Hellenic Nurses Association (5 Continuing Nursing Education Credits awarded).
• Professional Recognition: Opportunity to be registered in the Registry of Certified Trainees in the Operation of Quality Offices and Internal Auditing in Healthcare.

Programme Description

Quality assurance and the systematic monitoring of compliance are fundamental pillars of modern clinical governance and the effective operation of healthcare organizations. Quality Offices play a pivotal role in the planning, implementation, and evaluation of policies and procedures aimed at improving the quality of healthcare services and enhancing patient safety.

This programme provides comprehensive training on the operation of Quality Offices, internal audit methodologies, and mechanisms for monitoring compliance with international standards and best practices. Participants are also introduced to practical tools that support the development of a culture of continuous quality improvement within healthcare organizations.

In addition, the programme covers the implementation requirements of the most widely adopted international quality management standards in healthcare, including ISO 7101:2023, ISO 9001:2015, and EN 15224:2016.

Added Value for Participants

Upon successful completion of the programme, participants will be able to organize and support the operation of Quality Offices, plan and conduct internal audits, identify nonconformities, and effectively utilize quality indicators and performance monitoring tools to assess healthcare quality and clinical effectiveness.

Training Modules

• Concepts of Quality, Auditing, and Quality Assurance and their application in healthcare services.
• Patient safety, risk management, and their relationship with quality assurance in healthcare organizations.
• Organization, objectives, and operation of Quality Departments/Quality Offices and Patients’ Rights Protection Offices.
• Patient satisfaction assessment and safety culture evaluation in healthcare settings.
• Fundamental principles and methodology of hospital department quality certification.
• Implementation of quality control procedures to prevent errors and adverse events in healthcare.
• Internal auditing methodologies (types of audits, audit categories, and sampling techniques).
• Planning and conducting internal audits for compliance with Quality Management Systems, including audit planning and scheduling principles.
• Identification, documentation, and classification of nonconformities, including root cause analysis.
• Development of corrective action plans.
• Performance evaluation and continuous improvement through the implementation of quantitative and qualitative indicators, quality indicators, Key Performance Indicators (KPIs), and clinical governance performance measurement systems.

Learning Outcomes

Upon successful completion of the programme, participants will be able to:

• Design and support the operation of Quality Offices within healthcare organizations.
• Conduct internal audits and evaluate compliance with quality management standards.
• Identify nonconformities and develop corrective and preventive actions.
• Apply quality indicators and performance measurement tools to monitor healthcare quality and clinical effectiveness.

Target Audience

• Managers and Officers of Quality Departments and Quality Offices.
• Physicians, nurses, and other healthcare professionals.
• Quality Management Systems consultants and internal auditors.
• Healthcare managers and executives.
• Undergraduate and postgraduate students in health sciences and related disciplines.

Expression of Interest

Complete the expression of interest form to receive information about upcoming programme dates and future training opportunities.